Positive Business Relationships


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Program Objectives
  • Develop motivation, communication, leadership and behavioral skills to deal with subordinates
  • Get participant to be familiar with the negative behavior, its causes and how to eliminate it
  • Development skills in evaluating the negative behavior of the staff and get rid of bad habits
  • Modern Curriculum Laboratory in positive labor relations

Program Modules
Module 1: Regulatory Concepts for Dealing with Subordinates
  • Authority
    • Power relations
    • Authority of the Director
    • Power sources
  • Responsibility
    • Sources of responsibility
    • Impossibilities of delegating responsibility
    • Balance of power, authority and responsibility issues
  • Delegation of Authority
  • Authorization results
  • Concepts to understand the administrative authority to dealing with subordinates
 Module 2: Dealing with Self-Skills
  • Mutual recognition of the relevant (Johari Window)
  • Interaction between the individual and organization (who am I)
  • Measured self situations
 Module 3: Dealing with Subordinates’ Skills
  • Administrative Leadership (What is your leadership style?)
  • Stimulus
  • Change the behavior of workers (Measuring the ability to change the attitudes and behavior of employees)
  • Measuring the power of persuasion as a tool for behavior change tools
  • Use of punishment as a tool for behavioral change
 Module 4: Contact
  • Communication skills for dealing with subordinates
  • Listening skills
  • Skills to deal with subordinates
  • Skills to understand human behavior
 Module 5: Technical methods to evaluate the negative behavior
  • Dimensions and Phenomena
  • Causes and Effects
  • Negative behavior for staff (Confrontation method)
  • Different strategies to counter the negative behavior of the staff
  • Guarantees and constituents not to return to the undesirable behavior

Target Audience
Addressed to all managers, heads of departments in all ministries and governmental institutions

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