Public Service Excellence & Innovation

1/102

Code Date Venue Fees Registration
1/102 24 Jun - 05 Jul 2018 Cairo 2950 USD Register Now
1/102 15 - 26 Jul 2018 Jakarta 3950 USD Register Now

Course Objectives
  • This course aims to enable participants to learn the latest methods of supervision of public services
  • Provide participants with skills for performance development of public services and all related activities
  • A structured approach that helps generate new ideas reflected from the performance development of public services
  • Identify development objectives for the activities of public services
  • Identify indicators and driving forces to measure and assess the achievement of these objectives
  • Develop programs and work plans for improvement and development 

Course Modules
Module 1: Identify Development Goals of the Public Service Activities
  • Acknowledge indicators for measuring and evaluating the achievement of the objectives
  • Identify driving forces for the development of performance
  • Develop work plans and programs of improvement and development
 Module 2: Duties of Supervisors in the Management of Public Services
  • Contractors Agreements
  • How to supervise the work of contractors
  • Behavioral skills of workers
  • Work planning in public services
  • Organization of personnel for administrative services
  • Social Techniques, goal setting and action planning
 Module 3: Identify Business and Operational Needs of the Organization
  • Performance targets development plan on the public service activities
  • Supervision of office furniture, landscaping, and general maintenance
  • Supervision skills in the field of nutrition
  • Role of the General Services Administrator in regulating the movement and means of transportation for workers
Module 4: Budgets Preparation and Management for Public Services
  • Indicators for measuring and evaluating the achievement of objectives
  • Types of Performance standards
  • Tools for performance indicators
  • Multiplicity of performance indicators to measure a single/specific goal

Target Audience
All administrators, executives and heads of departments in various disciplines, and the occupants of the administrative roles in private and public organizations
Course Details
Personal Details

Search in Courses

Download Training Plan 2017

Register Upcoming Courses

Featured Training Courses