Total Quality Management (TQM)

1/37

Code Date Venue Fees Registration
1/37 16 - 20 Dec Kuala Lumpur 2250 USD Register Now
1/37 03 - 07 Feb 2019 Cairo 1600 USD Register Now
1/37 07 - 11 Jul 2019 Cairo 1600 USD Register Now
1/37 07 - 11 Jul 2019 Dubai 2250 USD Register Now

Course Objectives
  • Identify the total quality management concept and its application benefits to the organization
  • Train participants in setting a general plan for Total Quality Management in the organization
  • How to apply the methods and tools of TQM
  • Identify key factors that support the practical application and to avoid the common occurring mistakes and overcome the application problems

 Course Modules
Module 1: Basic Concepts of Total Quality Management - TQM
  • Definition of total quality management and its objectives
  • Old rules and concepts of quality
  • Change strategy and development through TQM
  • Total quality objectives based on the overall competition and search for   excellence elements
 Module 2: Experiences of Nations in Total Quality Management
  • Quality Circles in Japan
  • Managing by participation in the United States
  • Cost and outcome in Total Quality Management
    • Cost reduction through quality
    • Measuring the return on investment
    • Return on employees
    • Return on management
 Module 3: Application Stages of Total Quality Management

  • Modern vision to client and his needs
  • Identifying success key elements
  • Measuring the quality outputs of the Organization
  • Identify causes of poor quality, and its improvement methods
  • Develop general plan for Total Quality Management in the organization
  • Measure methods of improvement level in quality
  • Common mistakes and problems and risks faced by the application
 Module 4: Quality Circles (QC)
  • Implementation principles and rules of the QC’s programs
  • Role of the various parties: Facilitator, leader, members
  • Selecting and training QCs team members
  • Setting objectives of the QCs and its evaluation
  • Key steps to analyze and solve problems

Target Audience
Various departments’ employees in organizations and bodies who seek to apply total quality management systems

Apply now
Course Details
Personal Details

Search in Courses

Download Training Plan 2018

Register Upcoming Courses