Module 1: Overview of Basic Hardware Parts
- Central Processing Units (CPUs)
- Hyperthreading CPUs
- Multiple-core CPUs
- 32bit vs. 64 bit processors (and operating systems)
- Motherboards and Bus Connections
- Obsolete bus connector types
- Current bus connection types
- CPU speeds, clock multipliers and voltages
- Heat sinks and CPU cooling fans
- Power supplies
- Types of memory
- Hard drives (IDE, EIDE, UltraATA, SCSI, SATA and SSD types)
- Video hardware (SVGA/VGA, PCI, AGP, PCIe/PCIx, and obsolete types)
- Video resolution, pixels, dot pitch and refresh rates
- Network Interface Cards (NICs)
- Serial, parallel, USB and Firewire ports
Module 2: Overview of POST, CMOS Setup Programs and Error Codes
- Accessing and configuring the CMOS Setup program
- Standard Setup
- Advanced/Extended Setup
- IDE or SATA HDD Auto-detect
- Power Management (Green) features
- The Power-On Self-Test, and error codes / error messages
- Steps in the boot process
- Troubleshooting BIOS and CMOS Setup-related problems
- Advanced Chipset Setup Options
- Auto Detection Features
Module 3: Procedures for Testing Equipment
- Hard Drive Testing Guidelines
- Optical Drive Testing Guidelines
- Monitor / Video Card Testing Guidelines
- Network Interface Card (Nic) Testing Guidelines
- Memory Testing Guidelines
- Others Testing Peripherals
- Installation Checksheet and step by stepinstruction of installng components
Module 4: Troubleshooting Guidelines
- Diagnostic software
- MicroScope 2000
- Active Boot Disk
- Problem solving guidelines
- Proprietary systems vs. conservatively designed systems
Module 5: Building a PC from Scratch
- Simulator software for building pc from scratch
Module 6: Printers
- Impact / Dot-matrix printers
- Ink jet printers
- Thermal printers
- Laser printers Stages in the laser printing (EP, or electrostatic printing) process
- Basic printer troubleshooting guidelines
Module 7: Laptops and Portable Computers
- Simulator software for laptops component
- Batteries and AC adapters
- Upgrading laptops
- Servicing laptops
- Personal Desktop Assistants (PDAs) and smartphones
Module 8: Power Conditioning with UPSes and Surge Suppressors
- What is Alternating Current and Direct Current?
- Surge suppressors
- Uninterruptible Power Supplies (UPS)
- Power conditioners
Module 9: An Overview of Windows Operating Systems
- Major DOS (CMD) commands
- The ATTRIB command
- The EXTRACT utility
- Windows Backup
- Login name for users
- Users profiles
- Using the search command for files and folders
- Compress and encrypt files and folders
- Using system configuration and system information
- Event Viewer
- Local Users and Groups
- Microsoft Management Console (MMC)
- IPCONFIG (/all /release /renew) and other network command
- Main Registry components
- Restoring the Registry files in Windows
- Cache memory failures
- Hard disk problems
- Windows incorrectly installs components or features
- Minimum installation specifications for Windows operating systems
- How to install / uninstall application software
- User error
Module 10: Viruses, Spyware/Malware, Encryption and Data Security
- What exactly is a computer virus
- How do viruses affect your PC
- What is spyware/malware and adware?
- Grayware
- Using a hardware and/or software firewall
- Port security
- Password and authentication technologies
- Biometrics
- Smart cards
- Compliance with security regulations
- Social engineering threats
- Secure Sockets Layer (SSL) and Secure HTTP connections over the Internet
- Physical security for networked devices
Module 11: Local Area and Dial-Up Networking
- What exactly is a server?
- A print server:
- A communications server:
- An e-mail server:
- Major types of network topologies
- How will my computer operate if it is connected to a LAN?
- What happens when the server breaks down?
- Data backups with mirroring, duplexing and striping
- Basics of configuring IP addressing and TCP/IP properties (DHCP, DNS)
- Bandwidth and latency
- Status indicators
- Full-duplex and half-duplex transmission
- Basics of workgroups and domains
- Common ports used in TCP/IP for HTTP, FTP, POP, SMTP, TELNET, HTTPS
- Virtual Private Networks (VPN)
- IP Security (IPSec)
- Basics of IP address class identification
- OVERVIEW OF SMALL-OFFICE AND HOME-OFFICE (SOHO) NETWORKING SYSTEMS
- How to set up a TCP/IP network
- Voice Over IP (VoIP) services
- Managing switches and routers
- Fiber Optic Services (FiOS)
- Enabling/disabling the Windows Firewall
- Assigning static IP addresses, IP conflicts, limited or intermittent connectivity
- What is an APIPA address?
- Subnet masks
- Wake-on-LAN
- Quality of Service (QoS)
- Remote Desktop Connection
- Proxy servers and proxy settings
- Differences between 802.11b, 802.11g and 802.11n wireless connections
- WiMAX and 4G mobile broadband Internet access
- Bluetooth / Bridge / Brouter / CSU/DSU / Frame relay / MAU
- The OSI Model (7 layers)
- To find information in the Internet with a browser
Module 12: Mobile /Tablet Operating Systems
- iOS and Android Operating Systems, Smartphones and Tablets
- Differences between Apple iOS and the Android operating systems
- Screen orientation and screen calibration
- GPS and geotracking features
- Connecting to networks and email services on a smartphone or tablet
- Device security and antivirus protection
- Synchronizing data from a smartphone or tablet to a PC or Mac