Module 1: Overview of Basic Hardware Parts

• Central Processing Units (CPUs)
• Hyperthreading CPUs
• Multiple-core CPUs
• 32bit vs. 64 bit processors (and operating systems)
• Motherboards and Bus Connections
• Obsolete bus connector types
• Current bus connection types
• CPU speeds, clock multipliers and voltages
• Heat sinks and CPU cooling fans
• Power supplies
• Types of memory
• Hard drives (IDE, EIDE, UltraATA, SCSI, SATA and SSD types)
• Video hardware (SVGA/VGA, PCI, AGP, PCIe/PCIx, and obsolete types)
• Video resolution, pixels, dot pitch and refresh rates
• Network Interface Cards (NICs)
• Serial, parallel, USB and Firewire ports

Module 2: Overview of POST, CMOS Setup Programs and Error Codes

• Accessing and configuring the CMOS Setup program
• Standard Setup
• Advanced/Extended Setup
• IDE or SATA HDD Auto-detect
• Power Management (Green) features
• The Power-On Self-Test, and error codes / error messages
• Steps in the boot process
• Troubleshooting BIOS and CMOS Setup-related problems
• Advanced Chipset Setup Options
• Auto Detection Features

Module 3: Procedures for Testing Equipment

• Hard Drive Testing Guidelines
• Optical Drive Testing Guidelines
• Monitor / Video Card Testing Guidelines
• Network Interface Card (Nic) Testing Guidelines
• Memory Testing Guidelines
• Others Testing Peripherals
• Installation Checksheet and step by stepinstruction of installng components

Module 4: Troubleshooting Guidelines

• Diagnostic software
• MicroScope 2000
• Active Boot Disk
• Problem solving guidelines
• Proprietary systems vs. conservatively designed systems

Module 5: Building a PC from Scratch

• Simulator software for building pc from scratch

Module 6: Printers

• Impact / Dot-matrix printers
• Ink jet printers
• Thermal printers
• Laser printers Stages in the laser printing (EP, or electrostatic printing) process
• Basic printer troubleshooting guidelines

Module 7: Laptops and Portable Computers

• Simulator software for laptops component
• Batteries and AC adapters
• Upgrading laptops
• Servicing laptops
• Personal Desktop Assistants (PDAs) and smartphones

Module 8: Power Conditioning with UPSes and Surge Suppressors

• What is Alternating Current and Direct Current?
• Surge suppressors
• Uninterruptible Power Supplies (UPS)
• Power conditioners

Module 9: An Overview of Windows Operating Systems

• Major DOS (CMD) commands
• The ATTRIB command
• The EXTRACT utility
• Windows Backup
• Login name for users
• Users profiles
• Using the search command for files and folders
• Compress and encrypt files and folders
• Using system configuration and system information
• Event Viewer
• Local Users and Groups
• Microsoft Management Console (MMC)
• IPCONFIG (/all /release /renew) and other network command
• Main Registry components
• Restoring the Registry files in Windows
• Cache memory failures
• Hard disk problems
• Windows incorrectly installs components or features
• Minimum installation specifications for Windows operating systems
• How to install / uninstall application software
• User error

Module 10: Viruses, Spyware/Malware, Encryption and Data Security

• What exactly is a computer virus
• How do viruses affect your PC
• What is spyware/malware and adware?
• Grayware
• Using a hardware and/or software firewall
• Port security
• Password and authentication technologies
• Biometrics
• Smart cards
• Compliance with security regulations
• Social engineering threats
• Secure Sockets Layer (SSL) and Secure HTTP connections over the Internet
• Physical security for networked devices

Module 11: Local Area and Dial-Up Networking

• What exactly is a server?
• A print server:
• A communications server:
• An e-mail server:
• Major types of network topologies
• How will my computer operate if it is connected to a LAN?
• What happens when the server breaks down?
• Data backups with mirroring, duplexing and striping
• Basics of configuring IP addressing and TCP/IP properties (DHCP, DNS)
• Bandwidth and latency
• Status indicators
• Full-duplex and half-duplex transmission
• Basics of workgroups and domains
• Common ports used in TCP/IP for HTTP, FTP, POP, SMTP, TELNET, HTTPS
• Virtual Private Networks (VPN)
• IP Security (IPSec)
• Basics of IP address class identification
• OVERVIEW OF SMALL-OFFICE AND HOME-OFFICE (SOHO) NETWORKING SYSTEMS
• How to set up a TCP/IP network
• Voice Over IP (VoIP) services
• Managing switches and routers
• Fiber Optic Services (FiOS)
• Enabling/disabling the Windows Firewall
• Assigning static IP addresses, IP conflicts, limited or intermittent connectivity
• What is an APIPA address?
• Subnet masks
• Wake-on-LAN
• Quality of Service (QoS)
• Remote Desktop Connection
• Proxy servers and proxy settings
• Differences between 802.11b, 802.11g and 802.11n wireless connections
• WiMAX and 4G mobile broadband Internet access
• Bluetooth / Bridge / Brouter / CSU/DSU / Frame relay / MAU
• The OSI Model (7 layers)
• To find information in the Internet with a browser

Module 12: Mobile /Tablet Operating Systems

• iOS and Android Operating Systems, Smartphones and Tablets
• Differences between Apple iOS and the Android operating systems
• Screen orientation and screen calibration
• GPS and geotracking features
• Connecting to networks and email services on a smartphone or tablet
• Device security and antivirus protection
• Synchronizing data from a smartphone or tablet to a PC or Mac