TOTAL QUALITY MANAGEMENT
Total Quality Management (TQM) is a participative, systematic approach to planning and implementing a constant organizational improvement process. Its approach is focused on exceeding customers› expectations, identifying problems, building commitment, and promoting open decision-making among workers. ACAD has a wide range of TQM training coursesthat not only benefit the indvidual, but also the organization by which management and employees can become involved in the continuous improvement of the production of goods and services. It is a combination of quality and management tools aimed at increasing business and reducing losses due to wasteful practices.