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Module 1: Overview of Basic Hardware Parts

  • Central Processing Units (CPUs)
  • Hyperthreading CPUs
  • Multiple-core CPUs
  • 32bit vs. 64 bit processors (and operating systems)
  • Motherboards and Bus Connections
  • Obsolete bus connector types
  • Current bus connection types
  • CPU speeds, clock multipliers and voltages
  • Heat sinks and CPU cooling fans
  • Power supplies
  • Types of memory
  • Hard drives (IDE, EIDE, UltraATA, SCSI, SATA and SSD types)
  • Video hardware (SVGA/VGA, PCI, AGP, PCIe/PCIx, and obsolete types)
  • Video resolution, pixels, dot pitch and refresh rates
  • Network Interface Cards (NICs)
  • Serial, parallel, USB and Firewire ports

Module 2: Overview of POST, CMOS Setup Programs and Error Codes

  • Accessing and configuring the CMOS Setup program
  • Standard Setup
  • Advanced/Extended Setup
  • IDE or SATA HDD Auto-detect
  • Power Management (Green) features
  • The Power-On Self-Test, and error codes / error messages
  • Steps in the boot process
  • Troubleshooting BIOS and CMOS Setup-related problems
  • Advanced Chipset Setup Options
  • Auto Detection Features

Module 3: Procedures for Testing Equipment

  • Hard Drive Testing Guidelines
  • Optical Drive Testing Guidelines
  • Monitor / Video Card Testing Guidelines
  • Network Interface Card (Nic) Testing Guidelines
  • Memory Testing Guidelines
  • Others Testing Peripherals
  • Installation Checksheet and step by stepinstruction of installng components

Module 4: Troubleshooting Guidelines

  • Diagnostic software
  • MicroScope 2000
  • Active Boot Disk
  • Problem solving guidelines
  • Proprietary systems vs. conservatively designed systems

Module 5: Building a PC from Scratch

  • Simulator software for building pc from scratch

Module 6: Printers

  • Impact / Dot-matrix printers
  • Ink jet printers
  • Thermal printers
  • Laser printers Stages in the laser printing (EP, or electrostatic printing) process
  • Basic printer troubleshooting guidelines

Module 7: Laptops and Portable Computers

  • Simulator software for laptops component
  • Batteries and AC adapters
  • Upgrading laptops
  • Servicing laptops
  • Personal Desktop Assistants (PDAs) and smartphones

Module 8: Power Conditioning with UPSes and Surge Suppressors

  • What is Alternating Current and Direct Current?
  • Surge suppressors
  • Uninterruptible Power Supplies (UPS)
  • Power conditioners

Module 9: An Overview of Windows Operating Systems

  • Major DOS (CMD) commands
  • The ATTRIB command
  • The EXTRACT utility
  • Windows Backup
  • Login name for users
  • Users profiles
  • Using the search command for files and folders
  • Compress and encrypt files and folders
  • Using system configuration and system information
  • Event Viewer
  • Local Users and Groups
  • Microsoft Management Console (MMC)
  • IPCONFIG (/all /release /renew) and other network command
  • Main Registry components
  • Restoring the Registry files in Windows
  • Cache memory failures
  • Hard disk problems
  • Windows incorrectly installs components or features
  • Minimum installation specifications for Windows operating systems
  • How to install / uninstall application software
  • User error

Module 10: Viruses, Spyware/Malware, Encryption and Data Security

  • What exactly is a computer virus
  • How do viruses affect your PC
  • What is spyware/malware and adware?
  • Grayware
  • Using a hardware and/or software firewall
  • Port security
  • Password and authentication technologies
  • Biometrics
  • Smart cards
  • Compliance with security regulations
  • Social engineering threats
  • Secure Sockets Layer (SSL) and Secure HTTP connections over the Internet
  • Physical security for networked devices

Module 11: Local Area and Dial-Up Networking

  • What exactly is a server?
  • A print server:
  • A communications server:
  • An e-mail server:
  • Major types of network topologies
  • How will my computer operate if it is connected to a LAN?
  • What happens when the server breaks down?
  • Data backups with mirroring, duplexing and striping
  • Basics of configuring IP addressing and TCP/IP properties (DHCP, DNS)
  • Bandwidth and latency
  • Status indicators
  • Full-duplex and half-duplex transmission
  • Basics of workgroups and domains
  • Common ports used in TCP/IP for HTTP, FTP, POP, SMTP, TELNET, HTTPS
  • Virtual Private Networks (VPN)
  • IP Security (IPSec)
  • Basics of IP address class identification
  • How to set up a TCP/IP network
  • Voice Over IP (VoIP) services
  • Managing switches and routers
  • Fiber Optic Services (FiOS)
  • Enabling/disabling the Windows Firewall
  • Assigning static IP addresses, IP conflicts, limited or intermittent connectivity
  • What is an APIPA address?
  • Subnet masks
  • Wake-on-LAN
  • Quality of Service (QoS)
  • Remote Desktop Connection
  • Proxy servers and proxy settings
  • Differences between 802.11b, 802.11g and 802.11n wireless connections
  • WiMAX and 4G mobile broadband Internet access
  • Bluetooth / Bridge / Brouter / CSU/DSU / Frame relay / MAU
  • The OSI Model (7 layers)
  • To find information in the Internet with a browser

Module 12: Mobile /Tablet Operating Systems

  • iOS and Android Operating Systems, Smartphones and Tablets
  • Differences between Apple iOS and the Android operating systems
  • Screen orientation and screen calibration
  • GPS and geotracking features
  • Connecting to networks and email services on a smartphone or tablet
  • Device security and antivirus protection
  • Synchronizing data from a smartphone or tablet to a PC or Mac

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