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Code : IT008
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Module 1: Overview of Basic Hardware Parts

  • Central Processing Units (CPUs)
  • Hyperthreading CPUs
  • Multiple-core CPUs
  • 32bit vs. 64 bit processors (and operating systems)
  • Motherboards and Bus Connections
  • Obsolete bus connector types
  • Current bus connection types
  • CPU speeds, clock multipliers and voltages
  • Heat sinks and CPU cooling fans
  • Power supplies
  • Types of memory
  • Hard drives (IDE, EIDE, UltraATA, SCSI, SATA and SSD types)
  • Video hardware (SVGA/VGA, PCI, AGP, PCIe/PCIx, and obsolete types)
  • Video resolution, pixels, dot pitch and refresh rates
  • Network Interface Cards (NICs)
  • Serial, parallel, USB and Firewire ports

Module 2: Overview of POST, CMOS Setup Programs and Error Codes

  • Accessing and configuring the CMOS Setup program
  • Standard Setup
  • Advanced/Extended Setup
  • IDE or SATA HDD Auto-detect
  • Power Management (Green) features
  • The Power-On Self-Test, and error codes / error messages
  • Steps in the boot process
  • Troubleshooting BIOS and CMOS Setup-related problems
  • Advanced Chipset Setup Options
  • Auto Detection Features

Module 3: Procedures for Testing Equipment

  • Hard Drive Testing Guidelines
  • Optical Drive Testing Guidelines
  • Monitor / Video Card Testing Guidelines
  • Network Interface Card (Nic) Testing Guidelines
  • Memory Testing Guidelines
  • Others Testing Peripherals
  • Installation Checksheet and step by stepinstruction of installng components

Module 4: Troubleshooting Guidelines

  • Diagnostic software
  • MicroScope 2000
  • Active Boot Disk
  • Problem solving guidelines
  • Proprietary systems vs. conservatively designed systems

Module 5: Building a PC from Scratch

  • Simulator software for building pc from scratch

Module 6: Printers

  • Impact / Dot-matrix printers
  • Ink jet printers
  • Thermal printers
  • Laser printers Stages in the laser printing (EP, or electrostatic printing) process
  • Basic printer troubleshooting guidelines

Module 7: Laptops and Portable Computers

  • Simulator software for laptops component
  • Batteries and AC adapters
  • Upgrading laptops
  • Servicing laptops
  • Personal Desktop Assistants (PDAs) and smartphones

Module 8: Power Conditioning with UPSes and Surge Suppressors

  • What is Alternating Current and Direct Current?
  • Surge suppressors
  • Uninterruptible Power Supplies (UPS)
  • Power conditioners

Module 9: An Overview of Windows Operating Systems

  • Major DOS (CMD) commands
  • The ATTRIB command
  • The EXTRACT utility
  • Windows Backup
  • Login name for users
  • Users profiles
  • Using the search command for files and folders
  • Compress and encrypt files and folders
  • Using system configuration and system information
  • Event Viewer
  • Local Users and Groups
  • Microsoft Management Console (MMC)
  • IPCONFIG (/all /release /renew) and other network command
  • Main Registry components
  • Restoring the Registry files in Windows
  • Cache memory failures
  • Hard disk problems
  • Windows incorrectly installs components or features
  • Minimum installation specifications for Windows operating systems
  • How to install / uninstall application software
  • User error

Module 10: Viruses, Spyware/Malware, Encryption and Data Security

  • What exactly is a computer virus
  • How do viruses affect your PC
  • What is spyware/malware and adware?
  • Grayware
  • Using a hardware and/or software firewall
  • Port security
  • Password and authentication technologies
  • Biometrics
  • Smart cards
  • Compliance with security regulations
  • Social engineering threats
  • Secure Sockets Layer (SSL) and Secure HTTP connections over the Internet
  • Physical security for networked devices

Module 11: Local Area and Dial-Up Networking

  • What exactly is a server?
  • A print server:
  • A communications server:
  • An e-mail server:
  • Major types of network topologies
  • How will my computer operate if it is connected to a LAN?
  • What happens when the server breaks down?
  • Data backups with mirroring, duplexing and striping
  • Basics of configuring IP addressing and TCP/IP properties (DHCP, DNS)
  • Bandwidth and latency
  • Status indicators
  • Full-duplex and half-duplex transmission
  • Basics of workgroups and domains
  • Common ports used in TCP/IP for HTTP, FTP, POP, SMTP, TELNET, HTTPS
  • Virtual Private Networks (VPN)
  • IP Security (IPSec)
  • Basics of IP address class identification
  • How to set up a TCP/IP network
  • Voice Over IP (VoIP) services
  • Managing switches and routers
  • Fiber Optic Services (FiOS)
  • Enabling/disabling the Windows Firewall
  • Assigning static IP addresses, IP conflicts, limited or intermittent connectivity
  • What is an APIPA address?
  • Subnet masks
  • Wake-on-LAN
  • Quality of Service (QoS)
  • Remote Desktop Connection
  • Proxy servers and proxy settings
  • Differences between 802.11b, 802.11g and 802.11n wireless connections
  • WiMAX and 4G mobile broadband Internet access
  • Bluetooth / Bridge / Brouter / CSU/DSU / Frame relay / MAU
  • The OSI Model (7 layers)
  • To find information in the Internet with a browser

Module 12: Mobile /Tablet Operating Systems

  • iOS and Android Operating Systems, Smartphones and Tablets
  • Differences between Apple iOS and the Android operating systems
  • Screen orientation and screen calibration
  • GPS and geotracking features
  • Connecting to networks and email services on a smartphone or tablet
  • Device security and antivirus protection
  • Synchronizing data from a smartphone or tablet to a PC or Mac

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Course Details
Personal Details
ACAD Professional Certificate - APC
ACAD Training & Consulting uses the power of its network to bring about positive, tangible change. We champion the training courses profession and the interests of individuals, engaged in that profession, for the benefit of all. ACAD Professional Certificates are designed for those who are enthusiastic to challenge themselves to reach the extra mile. Participants who fully attend an APC course and successfully pass the exam on the last training day, will receive an ACAD Professional Certificate (APC). APC are regionally recognized and can be esteemed when applying for more senior roles in Egypt and MENA region.

Exam Details:

Duration: 1 hour | Multiple Choice | Closed book | Pass mark: 65%

Course Schedule

Course Location and Date

07 - 11 Feb 2021
Cairo | Instructor-led
5 Sessions

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