Why Attend This Training Course?

This program examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette.

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What Is The Training Course Methodology?

This training course methodology depends on enabling participants to interact and exchange experiences, explore their competencies and achieve their career aspirations, using forward-thinking training arts, such as theoretical lectures and/or open discussion to exchange opinions and experiences, scenarios, innovative thinking brainstorming. Participants will receive an agenda including training material as a reference, in addition to some extra notes and booklets. 

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Who Should Attend This Training Course?

This training course is designed for all individuals, team leaders, managers and supervisors.

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What Are The Training Course Objectives?

• Define etiquette and provide an example of how etiquette can be of value to a company or organization

• Understand the guidelines on how to make effective introductions

• Identify the 3 C’s of a good impression

• Understand how to use a business card effectively

• Identify and practice at least one way to remember names

• Identify the 3 steps in giving a handshake

• Enumerate the four levels of conversation and provide an example for each

• Understand place settings, napkin etiquette and basic table manners

• Understand the meaning of colors in dressing for success

• Differentiate among the dressy casual, semi-formal, formal and black tie dress code

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What Is The Training Course Curriculum?

Getting Started      

• Workshop Objectives          

• Pre-Assignment Review

• Understanding Etiquette     

• Etiquette Defined      

• The Importance of Business Etiquette

Networking for Success    

• Creating an Effective Introduction 

• Making a Great First Impression    

• Minimizing Nervousness      

• Using Business Cards Effectively   

• Remembering Names         

The Meet and Greet

• The Three-Step Process      

• The Four Levels of Conversation    

• Case Study

• The Dining in Style   

• Understanding Your Place Setting 

• Using Your Napkin    

• Eating Your Meal      

• Sticky Situations and Possible Solutions

Eating Out   

• Ordering in a Restaurant    

• About Alcoholic Beverages

• Paying the Bill           

• Tipping

Business Email Etiquette   

• Addressing Your Message  

• Grammar and Acronyms   

• Top 5 Technology Tips

• Phone Etiquette        

• Developing an Appropriate Greeting        

• Dealing with Voicemail       

• Cell Phone Do’s and Don’ts 

The Written Letter   

• Thank You Notes

• Formal Letters           

• Informal Letters

• Dressing for Success

• The Meaning of Colors        

• Interpreting Common Dress Codes          

• Deciding What to Wear

International Etiquette     

• General Rules

• Important Points      

• Preparation Tips

ACAD Professional Certificate - APC

ACAD Training & Consulting uses the power of its network to bring about positive, tangible change. We champion the training courses profession and the interests of individuals, engaged in that profession, for the benefit of all. ACAD Professional Certificates are designed for those who are enthusiastic to challenge themselves to reach the extra mile. Participants who fully attend an APC course and successfully pass the exam on the last training day, will receive an ACAD Professional Certificate (APC). APC are regionally recognized and can be esteemed when applying for more senior roles in Egypt and MENA region.

Exam Details:
Duration: 1 hour | Multiple Choice | Closed book | Pass mark: 65%