Why Attend This Training Course?
This program examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette.
What Is The Training Course Methodology?
This training course methodology depends on enabling participants to interact and exchange experiences, explore their competencies and achieve their career aspirations, using forward-thinking training arts, such as theoretical lectures and/or open discussion to exchange opinions and experiences, scenarios, innovative thinking brainstorming. Participants will receive an agenda including training material as a reference, in addition to some extra notes and booklets.
Who Should Attend This Training Course?
This training course is designed for all individuals, team leaders, managers and supervisors.
What Are The Training Course Objectives?
Define etiquette and provide an example of how etiquette can be of value to a company or organization
Understand the guidelines on how to make effective introductions
Identify the 3 C’s of a good impression
Understand how to use a business card effectively
Identify and practice at least one way to remember names
Identify the 3 steps in giving a handshake
Enumerate the four levels of conversation and provide an example for each
Understand place settings, napkin etiquette and basic table manners
Understand the meaning of colors in dressing for success
Differentiate among the dressy casual, semi-formal, formal and black tie dress code
What Is The Training Course Curriculum?
Communicating with Body Language
Reading Body Language
Body Language Mistakes
Body Language in Business
Lying and Body Language
Improve your Body Language
Matching your Words to Your Movement