Business Etiquette

Code : 9/5

Why Attend

This program examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette.


Program Objectives

  • Define etiquette and provide an example of how etiquette can be of value to a company or organization
  • Understand the guidelines on how to make effective introductions
  • Identify the 3 C’s of a good impression
  • Understand how to use a business card effectively
  • Identify and practice at least one way to remember names
  • Identify the 3 steps in giving a handshake
  • Enumerate the four levels of conversation and provide an example for each
  • Understand place settings, napkin etiquette and basic table manners
  • Understand the meaning of colors in dressing for success
  • Differentiate among the dressy casual, semi-formal, formal and black tie dress code


Program Modules

Module 1 Understanding Etiquette

Module 2 Networking for Success

Module 3 The Meet and Great

Module 4 The Dining in Style

Module 5 Eating Out

Module 6 Business Email Etiquette

Module 7 Phone Etiquette

Module 8 The Written Letter

Module 9 Dressing for Success

Module 10 International Etiquette

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