Why Attend This Training Course?

Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the frontlines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their paychecks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers. This training course will look at all types of customers and how we can serve them better and improve ourselves in the process. 

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What Is The Training Course Methodology?

This training course methodology depends on enabling participants to interact and exchange experiences, explore their competencies and achieve their career aspirations, using forward-thinking training arts, such as theoretical lectures and/or open discussion to exchange opinions and experiences, scenarios, innovative thinking brainstorming. Participants will receive an agenda including training material as a reference, in addition to some extra notes and booklets. 

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Who Should Attend This Training Course?

This training course targets Customer Service Professionals, Sales Experts and Salesperson who are in need to acknowledge and overcome the subtle customer service obstacles.

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What Are The Training Course Objectives?

• State what customer service means in relation to all your customers, both internal and external

• Recognize how your attitude affects customer service

• Identify your customers’ needs

• Use outstanding customer service to generate return business

• Build good will through in-person customer service

• Provide outstanding customer service over the phone

• Connect with customers through online tools

• Deal with difficult customers

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What Is The Training Course Curriculum?

Module 1 Who We Are & What We Do

Module 2 Establishing Your Attitude

Module 3 Identifying & Addressing Customer Needs

Module 4 Generating Return Business

Module 5 In-person Customer Service

Module 6 Giving Customer Service over the Phone

Module 7 Providing Electronic Customer Service

Module 8 Dealing With Difficult Customers

Module 9 Understanding to Escalate

Module 10 Ten Things You Can Do to WOW Customers Every Time

ACAD Professional Certificate - APC

ACAD Training & Consulting uses the power of its network to bring about positive, tangible change. We champion the training courses profession and the interests of individuals, engaged in that profession, for the benefit of all. ACAD Professional Certificates are designed for those who are enthusiastic to challenge themselves to reach the extra mile. Participants who fully attend an APC course and successfully pass the exam on the last training day, will receive an ACAD Professional Certificate (APC). APC are regionally recognized and can be esteemed when applying for more senior roles in Egypt and MENA region.

Exam Details:
Duration: 1 hour | Multiple Choice | Closed book | Pass mark: 65%