Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the frontlines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their paychecks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers. This training course will look at all types of customers and how we can serve them better and improve ourselves in the process.
What Is The Training Course Methodology?
This training course methodology depends on enabling participants to interact and exchange experiences, explore their competencies and achieve their career aspirations, using forward-thinking training arts, such as theoretical lectures and/or open discussion to exchange opinions and experiences, scenarios, innovative thinking brainstorming. Participants will receive an agenda including training material as a reference, in addition to some extra notes and booklets.
Who Should Attend This Training Course?
This training course targets Customer Service Professionals, Sales Experts and Salesperson who are in need to acknowledge and overcome the subtle customer service obstacles.
What Are The Training Course Objectives?
State what customer service means in relation to all your customers, both internal and external
Recognize how your attitude affects customer service
Identify your customers’ needs
Use outstanding customer service to generate return business
Build good will through in-person customer service
Provide outstanding customer service over the phone
Connect with customers through online tools
Deal with difficult customers
What Is The Training Course Curriculum?
Module 1 Who We Are & What We Do
Module 2Establishing Your Attitude
Module 3Identifying & Addressing Customer Needs
Module 4Generating Return Business
Module 5 In-person Customer Service
Module 6Giving Customer Service over the Phone
Module 7Providing Electronic Customer Service
Module 8Dealing With Difficult Customers
Module 9Understanding to Escalate
Module 10Ten Things You Can Do to WOW Customers Every Time