Effective Customer Service Fundamentals

Code : 5/44

Why Attend This Training Course?

Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the frontlines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their paychecks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers. This training course will look at all types of customers and how we can serve them better and improve ourselves in the process. 

What Is The Training Course Methodology?

This training course methodology depends on enabling participants to interact and exchange experiences, explore their competencies and achieve their career aspirations, using forward-thinking training arts, such as theoretical lectures and/or open discussion to exchange opinions and experiences, scenarios, innovative thinking brainstorming. Participants will receive an agenda including training material as a reference, in addition to some extra notes and booklets. 

Who Should Attend This Training Course?

This training course targets Customer Service Professionals, Sales Experts and Salesperson who are in need to acknowledge and overcome the subtle customer service obstacles.

What Is The Training Course Objectives?

  • State what customer service means in relation to all your customers, both internal and external
  • Recognize how your attitude affects customer service
  • Identify your customers’ needs
  • Use outstanding customer service to generate return business
  • Build good will through in-person customer service
  • Provide outstanding customer service over the phone
  • Connect with customers through online tools
  • Deal with difficult customers

What Is The Training Course Curriculum?

Module 1 Who We Are & What We Do
Module 2 Establishing Your Attitude
Module 3 Identifying & Addressing Customer Needs
Module 4 Generating Return Business
Module 5 In-person Customer Service
Module 6 Giving Customer Service over the Phone
Module 7 Providing Electronic Customer Service
Module 8 Dealing With Difficult Customers
Module 9 Understanding to Escalate
Module 10 Ten Things You Can Do to WOW Customers Every Time

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