Effective Supervisory Skills


Code Date Venue Fees Registration
1/26 07 - 11 Apr London 3250 USD Register Now
1/26 14 - 18 Apr Geneva 3250 USD Register Now
1/26 21 - 25 Apr Los Angeles 3950 USD Register Now
1/26 18 - 29 Aug Kuala Lumpur 3950 USD Register Now

Administering others can be a tough duty; between managing one’s own time and projects, helping the team members to solve problems and complete assigned tasks, and helping other supervisors, one’s day can be filled up before in a blink of an eye. This training program will help supervisors become more efficient and raise competency. Participants will also become more proficient with delegating, managing time, setting goals and expectations, providing feedback, resolving conflict, and administering discipline.

Course Objectives
  • Define requirements for particular tasks
  • Set expectations for your staff
  • Set SMART goals for yourself
  • Help your staff set SMART goals
  • Assign work and delegate appropriately
  • Provide effective, appropriate feedback to your staff
  • Manage your time more efficiently
  • Help your team resolve conflicts
  • Understand how to manage effectively in particular situations
  • Understand what a new supervisor needs to do to get started
    on the right path

Course Modules
Module 1 Setting Expectations
  • Defining the requirements
  • Identifying opportunities for improvement and growth
  • Setting verbal expectations
  • Putting expectations in writing
Module 2 Setting Goals
  • Understanding cascading goals
  • The smart way
  • The three p’s
  • Helping others set goals
Module 3 Assigning Work
  • General principles
  • The dictatorial approach
  • The apple-picking approach
  • The collaborative approach
Module 4 Degrees of Delegation
  • Level one: complete supervision
  • Level two: partial supervision
  • Level three: complete independence
Module 5 Implementing Delegation
  • Deciding to delegate
  • To whom should you delegate?
  • Providing instructions
  • Monitoring the results
  • Troubleshooting delegation
Module 6 Providing Feedback
  • Characteristics of good feedback
  • Informal feedback
  • Formal feedback
  • Feedback delivery tools
Module 7 Managing Your Time
  • The 80/20 rule
  • Prioritizing with the urgent-important matrix
  • Using a productivity journal
  • Using routines and rituals to simplify your workday
Module 8 Resolving Conflict
  • Using a conflict resolution process
  • Maintaining fairness
  • Seeking help from within the team
  • Seeking help from outside the team
Module 9 Tips for Special Situations
  • What to do if you’ve been promoted from within the team
  • What to do if you’re leading a brand new team
  • What to do if you’re taking on an established team
Module 10 A Survival Guide for the New Supervisor
  • Ask the right questions of the right people
  • Keep learning

Target Audience
Supervisory positions occupants of heads of departments and candidates of these posts in the various organizations

Apply now
Course Details
Personal Details

Search in Courses

Register Upcoming Courses