Why Attend This Training Course?

Emotional intelligence describes the ability to understand one's own feelings, and that of groups, and how these emotions can influence motivation and behavior. The concepts of Emotional Intelligence have been around since at least the 1900's, but the term was first introduced by Wayne Payne in 1985. As a result of the growing acknowledgement by professionals of the importance and relevance of emotions to work outcomes, the research on the topic continued to gain momentum, but it wasn't until the publication of Daniel Goleman's best seller Emotional Intelligence: Why It Can Matter More Than IQ that the term became widely accepted by mainstream media.

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What Is The Training Course Methodology?

This training course methodology depends on enabling participants to interact and exchange experiences, explore their competencies and achieve their career aspirations, using forward-thinking training arts, such as theoretical lectures and/or open discussion to exchange opinions and experiences, scenarios, innovative thinking brainstorming. Participants will receive an agenda including training material as a reference, in addition to some extra notes and booklets. 

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Who Should Attend This Training Course?

This training course is designed for all administrative leaders, managers and supervisors and their relevant level of staff in different departments.

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What Are The Training Course Objectives?

• Definition of different concepts of emotional intelligence

• Definition and practice self-management, self-awareness, self-regulation, self-motivation, and empathy

• Understand, use and manage your emotions

• Communicate verbally and non-verbally with others successfully

• Identify the benefits of emotional intelligence

• Relate emotional intelligence to the workplace

• Balance optimism and pessimism

• Master the art of communication and interpersonal skills through Emotional Intelligence

• Acquire leadership skills characterized by emotional intelligence 

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What Is The Training Course Curriculum?

What is Emotional Intelligence?

• Nature of emotional intelligence

• Relationship between emotion and intellect

• Importance of emotional intelligence

• Emotional Intelligence components

• Skills in Emotional Intelligence

  • How to Accurately Perceive Emotions

  • Use Emotions to Facilitate Thinking

  • Manage Emotions

• Verbal Communication Skills    

  • Focused Listening

  • Asking Questions         

  • Communicating with Flexibility and Authenticity

• Non-Verbal Communication Skills

  • Body language

  • Delivery of information: Not what is said, it is how its said

  • IQ and emotional intelligence coefficient

• Case study (I)

Art of Communication and Leadership Emotional Intelligence

• Expression of feelings between superior and sub-ordinate

• Lack of social competence and its impact on the administrative contact

• Social Management and Responsibility

• Benefits of Emotional Intelligence

• Articulate your Emotions Using Language

• How to grow empathy between superiors and subordinates

• How to listen and talk without having to be on the defensive

• Training on defining the oneself emotional intelligence

• How to listen and talk without having to be on the defensive

• Case study (II)

Leadership and Emotional Intelligence

• Emotional task of commander

• Infection of emotions (Leadership Contagion)

• Human magnet (Attractive personnel)

• Open circuit and emotional leadership

• Feisty leader and inspirational captain

• Training on styles of leadership

• Practical applications

Team Building through Emotional Intelligence

• Emotional reality for teams

• Maximize emotional intelligence at work teams to the maximum scope

• Conscious team itself

• Self-managed work team

• Emotional Intelligence discovery of the working group

• Workshops and practical applications

• Sympathetic team study

• Case study (III)

Change and Emotional Intelligence: Balance between Optimism and Pessimism

• Erase the emotional illiteracy

• Emotional deviation

• Emotional control

• Prevention of depression

• Re-emotional learning

• Emotional brain education

• Open-ended discussion

ACAD Professional Certificate - APC

ACAD Training & Consulting uses the power of its network to bring about positive, tangible change. We champion the training courses profession and the interests of individuals, engaged in that profession, for the benefit of all. ACAD Professional Certificates are designed for those who are enthusiastic to challenge themselves to reach the extra mile. Participants who fully attend an APC course and successfully pass the exam on the last training day, will receive an ACAD Professional Certificate (APC). APC are regionally recognized and can be esteemed when applying for more senior roles in Egypt and MENA region.

Exam Details:
Duration: 1 hour | Multiple Choice | Closed book | Pass mark: 65%