Why Attend This Training Course?

Executive and personal assistants have always played an important role in business. Their roles and responsibilities have evolved, but assistants are still vital to the profitability of any organization. Training to become an effective assistant will make you a valued employee who assists management on the road to success. This course is designed to enable executive assistants to realize their value and essential role in the organisation. By unpacking present demands and requirements from executive leaders of today and top executive assistants, participants will add relevance to their profession and the emerging roles that are required of the executive secretary in today’s global environment.

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What Is The Training Course Methodology?

ACAD Corp’s methodology depends on enabling participants to interact and exchange experiences, explore their competencies and achieve their career aspirations, using forward-thinking training arts, such as Theoretical Lectures, Workshops, Open discussion to exchange opinions and experiences, Scenarios, innovative thinking brainstorming and teamwork, Role-play and simulation, and Audiovisual tools and materials. Participants will receive an agenda including training material as a reference, in addition to some extra notes and booklets. Training material will be presented in English and Arabic.

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Who Should Attend This Training Course?

This highly practical and interactive training course is designed for:

• Executive Secretaries Executive Assistants

• Personal Assistants

• Personal Secretaries

• Office Managers Administration Managers Management Secretaries Senior Assistants

• Executive Personal Secretaries

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What Are The Training Course Objectives?

• Understand the key fundamentals of corporate behaviour

• Adapt to the needs and styles of management

• Communicate through written, verbal, and nonverbal methods

• Improve time management skills

• Manage meetings effectively

• Act as a gatekeeper

• Understand the impact of technology on the executive PA nowadays

• Use the tools of the trade effectively

• Appreciate the importance and value of protocol and diplomacy

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What Is The Training Course Curriculum?

Working With Your HR Manager

• Adapting to their style

• Anticipate their needs

• Getting your responsibilities defined

• When to take the initiative

• Administrative soft skills

• Social intelligence

• Basic business acumen

• Office management

• Active listening

Effective Time Management

• Calendar management

• Prepare for changes and surprises

• Keeping others on track

• Urgent / important matrix

Meeting Management 

• Creating an agenda

• Keeping minutes

• Keeping the meeting on time

• Variations for large and small meetings

• Case study

Tools of the Trade

• Phase 1

  • Email protocol

  • Office machinery

  • Computer and software skills

  • Communication skills

  • Case study

• Phase 2

  • Phone and voicemail etiquette

  • Word processing

  • Business writing

  • Internet research

  • Case study

Being an Effective Gatekeeper: Organizational Skills 

• Filtering data and information

• Learn to say no

• Dealing with difficult people

• Recognize the tricks

• Organizational skills development

  • Prioritizing your workload

  • Goal setting

  • Plan for tomorrow, today

  • Staying on track

Confidentiality Guidelines

• Your confidentiality duty

• Be diplomatic and discreet

• Keeping data secure

• What to do in sticky situations

• Special tasks

• Project management

• Trade shows

• Interacting with clients

• Social media management

• Practical application

ACAD Professional Certificate - APC

ACAD Training & Consulting uses the power of its network to bring about positive, tangible change. We champion the training courses profession and the interests of individuals, engaged in that profession, for the benefit of all. ACAD Professional Certificates are designed for those who are enthusiastic to challenge themselves to reach the extra mile. Participants who fully attend an APC course and successfully pass the exam on the last training day, will receive an ACAD Professional Certificate (APC). APC are regionally recognized and can be esteemed when applying for more senior roles in Egypt and MENA region.

Exam Details:
Duration: 1 hour | Multiple Choice | Closed book | Pass mark: 65%