Interpersonal Skills

Code : 9/9

Why Attend

We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. This training program will assist participants to work towards being impressive, providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting professional conversations.


Course Objectives

  • Understand the difference between hearing and listening
  • Know some ways to improve the verbal skills of asking questions and communicating with power
  • Understand what non-verbal communication is and how it can enhance interpersonal relationships
  • Identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation
  • Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name
  • Understand how seeing the other side, building bridges and giving in without giving up can improve skills in influencing other people
  • Understand how the use of facts and emotions can help bring people to your side
  • Identify ways of sharing one’s opinions constructively
  • Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation
  • Learn tips in making an impact through powerful first impressions, situation assessment, and being zealous without being offensive


Course Modules

Module 1 Verbal Communications Skills

Module 2 Non-Verbal Communication Skills

Module 3 Making Small Talk and Moving Beyond

Module 4 Moving the Conversation Along

Module 5 Remember Names  

Module 6 Influencing Skills

Module 7 Bringing People to You Side

Module 8 Sharing Your Opinion  

Module 9 Negotiation Basics

Module 10 Making an Impact

Target Audience

This training course is designed for managers, team leaders, and supervisors.

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