Administering others can be a tough duty; between managing one’s own time and projects, helping the team members to solve problems and complete assigned tasks, and helping other supervisors, one’s day can be filled up before in a blink of an eye. This training program will help supervisors become more efficient and raise competency. Participants will also become more proficient with delegating, managing time, setting goals and expectations, providing feedback, resolving conflict, and administering discipline.
What Is The Training Course Methodology?
This training course methodology depends on enabling participants to interact and exchange experiences, explore their competencies and achieve their career aspirations, using forward-thinking training arts, such as theoretical lectures and/or open discussion to exchange opinions and experiences, scenarios, innovative thinking brainstorming. Participants will receive an agenda including training material as a reference, in addition to some extra notes and booklets.
Who Should Attend This Training Course?
This training course is designed for all managers in various administrative, supervisory, and managerial positions, as well as head of departments and team leaders candidates in all organizations.
What Is The Training Course Objectives?
Define requirements for particular tasks
Set expectations for your staff
Ability to set SMART goals for yourself and your staff
Assign work and delegate appropriately
Provide effective, appropriate feedback to your staff
Manage your time more efficiently
Help your team resolve conflicts
Understand how to manage effectively in particular situations
Understand what a new supervisor needs to do to get started on the right path
What Is The Training Course Curriculum?
Setting Expectations: A General Overview
Defining the requirements
Identifying opportunities for improvement and growth
Setting verbal expectations
Putting expectations in writing
Understanding cascading goals
The smart way
The three p’s
Helping others set goals
The dictatorial approach
The apple-picking approach
The collaborative approach
Degrees of Delegation
The 3 types of supervision
Level one: complete supervision
Level two: partial supervision
Level three: complete independence
Deciding to delegate
To whom should you delegate?
Monitoring the results
Characteristics of good feedback
Feedback delivery tools
The 80/20 rule
Prioritizing with the urgent-important matrix
Using a productivity journal
Using routines and rituals to simplify your workday
Using a conflict resolution process
Seeking help from within the team
Seeking help from outside the team
Tips for special situations
What to do if you’ve been promoted from within the team
What to do if you’re leading a brand new team
What to do if you’re taking on an established team