Positive Business Relationships

Code : IS001
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Why Attend This Training Course?
In any organization, the positive management of relationships will ensure productivity. Sound relationships create of a culture of trust and loyalty where individuals are motivated and committed to develop to their full potential. This learning programme is intended for all persons who need to develop strong, positive relationships in the workplace. It will give delegates the knowledge and skills to effectively manage their own emotions more effectively and understand colleagues’ emotional reactions. In gaining these skills, the individual is equipped to handle diverse business relationships, so improving trust and respect. The unit standard was developed as a means of contributing to change in leadership focus and empowering managers to look at people issues.

What Is The Training Course Methodology?
This training course methodology depends on enabling participants to interact and exchange experiences, explore their competencies and achieve their career aspirations, using forward-thinking training arts, such as theoretical lectures and/or open discussion to exchange opinions and experiences, scenarios, innovative thinking brainstorming. Participants will receive an agenda including training material as a reference, in addition to some extra notes and booklets. 

Who Should Attend This Training Course?
This training course is designed for all addressed to all managers, head of departments in the private and public sectors.

What Are The Training Course Objectives?
  • Develop motivation, communication, leadership and behavioral skills
  • Get participant to be familiar with the negative behavior, its causes and how to eliminate it
  • Development skills in evaluating the negative behavior of the staff members
  • Ability to get rid of bad habits
  • Modern Curriculum Laboratory in positive labor relations

What Is The Training Course Curriculum?
Regulatory Concepts for Dealing with Subordinates
  • Authority
    • Power relations
    • Authority of the Director
    • Power sources
  • Responsibility
    • Sources of responsibility
    • Impossibilities of delegating responsibility
    • Balance of power, authority and responsibility issues
  • Delegation of Authority
  • Authorization results
  • Concepts to understand the administrative authority to dealing with subordinates
  • Questions and answers on the positive business relationships 
Dealing with Self-Skills
  • Mutual recognition of the relevant (Johari Window)
  • Interaction between the individual and organization (who am I)
  • Measured self situations
  • Case study (I)
Dealing with Subordinates’ Skills
  • Administrative Leadership (What is your leadership style?)
  • Stimulus
  • Change the behavior of workers (Measuring the ability to change the attitudes and behavior of employees)
  • Measuring the power of persuasion as a tool for behavior change tools
  • Use of punishment as a tool for behavioral change
  • Disciplinary actions
  • Communication skills for dealing with subordinates
  • Listening skills
  • Skills to deal with subordinates
  • Skills to understand human behavior
  • Case study (II)
Technical Methods to Evaluate the Negative Behavior
  • Dimensions and Phenomena
  • Causes and Effects
  • Negative behavior for staff (Confrontation method)
  • Different strategies to counter the negative behavior of the staff
  • Guarantees and constituents not to return to the undesirable behavior
  • Open discussion
Course Details
Personal Details
ACAD Professional Certificate - APC
ACAD Training & Consulting uses the power of its network to bring about positive, tangible change. We champion the training courses profession and the interests of individuals, engaged in that profession, for the benefit of all. ACAD Professional Certificates are designed for those who are enthusiastic to challenge themselves to reach the extra mile. Participants who fully attend an APC course and successfully pass the exam on the last training day, will receive an ACAD Professional Certificate (APC). APC are regionally recognized and can be esteemed when applying for more senior roles in Egypt and MENA region.

Exam Details:

Duration: 1 hour | Multiple Choice | Closed book | Pass mark: 65%

Course Schedule

05 - 08 Sep
10:00 AM To 3:00 PM
Cairo | Instructor-led
4 Sessions

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