Secretaries and Office Managers Excellence training course focuses on the ‘How?’ - using critical skills and behaviors to develop personal competencies; then, the ‘What?’ - developing task competencies needed to achieve successful process delivery and building on your existing personal knowledge and skills-set, giving you a better understanding of how you and your colleagues might work together more effectively in any office environment. The production of a follow-up action plans which can help you implement new skills back at work. New skills are introduced and then revisited at regular intervals throughout this training course, helping reinforce and embed skills and performance. This intensive training course will give participants a better understanding of the ‘people skills’ and ‘individual skills’ that are needed in a business environment and which can help them develop their existing competencies into superior skills.
What Is The Training Course Methodology?
This training course methodology depends on enabling participants to interact and exchange experiences, explore their competencies and achieve their career aspirations, using forward-thinking training arts, such as theoretical lectures and/or open discussion to exchange opinions and experiences, scenarios, innovative thinking brainstorming. Participants will receive an agenda including training material as a reference, in addition to some extra notes and booklets.
Who Should Attend This Training Course?
This training course is designed for:
Office managers and workers in admin and secretary at all its different levels
Public relation and employees affairs who are working in both the public and private corporation sectors
Governmental bodies' employees who are involved in applying the electronic government and administrative development
What Is The Training Course Objectives?
Enrich the skills in finding and identifying causes of work stress and defining its type and causes
Identify modern concepts of office work and clerical management
Focus on duties and responsibilities illustration
Apply the main tasks of office managers
Guarantee methods of excellence in performance
Refine the administrative and behavioral skills and capabilities that increases performance efficacy in clerical work
Learn the most recent means and technological methods that are used in office management
What Is The Training Course Curriculum?
Modern Concept of Office Management: An Overview
Office work importance in increasing managerial efficacy
Main tasks for office mangers
Identify office work problems
Role of planning and organization in office work success
Case study (I)
Administrative Skills of Office Managers and Means of Progress
Information arrangement and management (daily work of office manager)
Basics of successful administrative writing and its good drafting
Preparing and organizing meetings and interviews
Preparing and organizing meetings and committees
Preparing and organizing minutes of meetings and reports
Managing time and organizing for manger time
Required Behavioral Skills to achieve Efficiency of Office Mangers
Means of achieving the efficient communication with others
Mutual relations and developing skills of dealing with others
Skills of speech, and listing
Skills of reading and good thinking
Skills of quickness and grasping work
How to face pressures and have control over stress
Case study (II)
Technical Skills of Office Managers
Administrative information systems and role of office manager
How to afford the required information for decision making and follow up
Skill of streamlining and enhancing procedures and developing work systems