Skills Development of Assistants to Top Management

4/2

Course Objectives

• Provide participants with the assets and modern concepts of the private secretary work areas
• Communication skills and methods of achieving its effectiveness
• Handling work problems and their confrontation skills 

Course Modules

Module 1: Concept and Nature of Private Secretary

• Private secretary duties and responsibilities
• Effective secretary behaviors, their role in realizing work and performance efficacy 

Module 2: Differences of Individuals

• Human’s motives and needs
• Human’s motivation methods and realizing efficiency and success

Module 3: Administrative Communications

• Nature of communication process
• Attributes and elements of the effective communications
• Communication means

Module 4: Skills of Dealing with Others

• Means of achieving effective communication
• Type of the effective boss and his effect
• Know your boss type from work
• How to be effective with your bosses

Module 5: Listening Skills

• Arts of effective listening
• Role of the private secretary in handling confrontation situations
• Practical situations

Module 6: Skills of Organizing Meeting and Official Dates

• Handling incoming and outgoing mail and showing to bosses
• Arranging and maintaining information
• Methods of categorization and indexing
• Methods and filling skills
• Innovative thinking and generating ideas