Skills Development of Assistants to Top Management

Code : 4/2

Course Objectives

  • Provide participants with the assets and modern concepts of the private secretary work areas
  • Communication skills and methods of achieving its effectiveness
  • Handling work problems and their confrontation skills 

Course Modules

Module 1: Concept and Nature of Private Secretary

  • Private secretary duties and responsibilities
  • Effective secretary behaviors, their role in realizing work and performance efficacy 

Module 2: Differences of Individuals

  • Human’s motives and needs
  • Human’s motivation methods and realizing efficiency and success

Module 3: Administrative Communications

  • Nature of communication process
  • Attributes and elements of the effective communications
  • Communication means

Module 4: Skills of Dealing with Others

  • Means of achieving effective communication
  • Type of the effective boss and his effect
  • Know your boss type from work
  • How to be effective with your bosses

Module 5: Listening Skills

  • Arts of effective listening
  • Role of the private secretary in handling confrontation situations
  • Practical situations

Module 6: Skills of Organizing Meeting and Official Dates

  • Handling incoming and outgoing mail and showing to bosses
  • Arranging and maintaining information
  • Methods of categorization and indexing
  • Methods and filling skills
  • Innovative thinking and generating ideas
Course Details
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