Why Attend This Training Course?

An effective Executive Secretary will have a set of tools at their disposal to efficiently execute this role. This course is designed to develop your management knowledge and skills to improve your performance in your job. The value of a good executive secretary or PA is difficult to quantify, many executives see this person as their right hand. This course is designed to give the modern PA the tools required to excel when working with executives. This course is designed to give you a mix of tools and knowledge to be a top performer when working amongst Executives.

---

What Is The Training Course Methodology?

This training course methodology depends on enabling participants to interact and exchange experiences, explore their competencies and achieve their career aspirations, using forward-thinking training arts, such as theoretical lectures and/or open discussion to exchange opinions and experiences, scenarios, innovative thinking brainstorming. Participants will receive an agenda including training material as a reference, in addition to some extra notes and booklets. 

---

Who Should Attend This Training Course?

This training course is designed for:

• Executive Secretaries and office administrators at senior levels

• PAs to Heads of government departments

• Senior Secretaries in ministries 

• Personal assistants to Ministers and Principal Secretaries

• Executive assistants to CEOs

---

What Are The Training Course Objectives?

• Provide participants with the assets and modern concepts of the private secretary work areas

• Communication skills and methods of achieving its effectiveness

• Handling work problems and their confrontation skills 

---

What Is The Training Course Curriculum?

Concept and Nature of Private Secretary

• Private secretary duties and responsibilities

• Effective secretary behaviors, their role in realizing work and performance efficacy 

Differences of Individuals

• Human’s motives and needs

• Human’s motivation methods and realizing efficiency and success

• Case study (I)

 Administrative Communications

• Nature of communication process

• Attributes and elements of the effective communications

• Communication means

Skills of Dealing with Others

• Means of achieving effective communication

• Type of the effective boss and his effect

• Know your boss type from work

• How to be effective with your bosses

Listening Skills

• Arts of effective listening

• Role of the private secretary in handling confrontation situations

• Case study (II)

Skills of Organizing Meeting and Official Dates

• Handling incoming and outgoing mail and showing to bosses

• Arranging and maintaining information

• Methods of categorization and indexing

• Methods and filling skills

• Innovative thinking and generating ideas

ACAD Professional Certificate - APC

ACAD Training & Consulting uses the power of its network to bring about positive, tangible change. We champion the training courses profession and the interests of individuals, engaged in that profession, for the benefit of all. ACAD Professional Certificates are designed for those who are enthusiastic to challenge themselves to reach the extra mile. Participants who fully attend an APC course and successfully pass the exam on the last training day, will receive an ACAD Professional Certificate (APC). APC are regionally recognized and can be esteemed when applying for more senior roles in Egypt and MENA region.

Exam Details:
Duration: 1 hour | Multiple Choice | Closed book | Pass mark: 65%