Social Intelligence: Improving Work Relations

Code : LMS040
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Why Attend This Training Course?
Social intelligence can seem like a complicated term and can make many of us feel nervous. But social intelligence is something we deal with every day and it can help us navigate better experiences from our social environment. Whether we’re at home or at work, knowing how to be more aware of our surroundings and ourselves can help us make the best out of any social situation.

What Is The Training Course Methodology?
This training course methodology depends on enabling participants to interact and exchange experiences, explore their competencies and achieve their career aspirations, using forward-thinking training arts, such as theoretical lectures and/or open discussion to exchange opinions and experiences, scenarios, innovative thinking brainstorming. Participants will receive an agenda including training material as a reference, in addition to some extra notes and booklets. 

Who Should Attend This Training Course?
This training program is designed for various supervisory and executive management levels positions in leadership and all of the work that require direct contact with others in various departments and divisions.

What Are The Training Course Objectives?
  • Be aware of our own behaviors and learn to be empathetic with others
  • Know tools for active listening and effectively communicate interpersonally
  • Determine appropriate conversation topics and recognize various social cues
  • Know various forms of body language 
  • Concepts of social intelligence and its relation to the improvement of social relations in the workplace
  • Recognize the relationship between different types of intelligence
  • Importance of social intelligence and its components and obstacles
  • Be aware of our own behaviors and learn to be empathetic with others
  • Know tools for active listening and effectively communicate
  • Acquire new skills to improve social relations through social intelligence
  • Understand the personal and social skills compatibility
  • Now the behavior change skills in the work environment and how to deal with various types of conflicts

What Is The Training Course Curriculum?
Social Relations in the Workplace
  • Concept of labor organizations
  • Labor organisation components
  • The concept of social relations in the work environment
  • Relations in organizations
  • Relations unintended
  • Independence relations
    • One-way relations
    • Reciprocity relations
    • Functional relationships “similar and dissimilar”
    • Personal model for compatibility with the work environment
  • Workshops and applications
    • Case study: Various forms of labor conflicts
    • Practical training: Reality of the work environment by using the mind map
    • Type of social relations in the workplace
 Different Concepts of Intelligence
  • Linguistic and philosophical concept of intelligence
  • Biological and physiological concept of intelligence
  • Psychological and social concept of intelligent
  • Personal nature of intelligence and indicators with intelligence profile
  • Nature of emotional intelligence and the relationship between intelligence and conscience
  • Nature of social intelligence and its effect on employee engagement
  • Relationship between the three intelligences (personal, emotional and social)
  • Lack of social competence and their impact on social communication in the work environment
  • Workshops and applications
    • Practical training: do you have social intelligence?
    • Questionnaire: how to deal with different types of people?
 Social Intelligence Skills: Tips and Tools
  • Importance of social intelligence skills
  • Role of social intelligence skills in social and personal compatibility
  • Role of social intelligence skills in the work environment
  • Role of social intelligence skills in changing behavior in the work environment
  • Personal and social intelligence
  • Workshops and applications
    • Do you have a personal and a social consensus?
    • Good moods, a good job
    • Are you charismatic?
    • Practical training: how to change your behavior?
 Social Intelligence and Social Relations with Others in the Work Environment
  • Capabilities of social intelligence
  • Distinction between mechanical intelligence and social intelligence
  • Characteristics of social intelligence
  • Aspects of dealing with others using social intelligence
  • Social intelligence skills
  • Workshops and applications
    • Practical training: analysis of the manifestations of dealing with others as a manifestation of social intelligence
 Improving Social Relations in the Workplace using Social Intelligence
  • Empathy with others
  • Social skills
  • Social attitude
  • Organizing groups
  • Negotiating solutions
  • Personal communication
  • Social analysis
  • Workshops and applications
    • Practical training: how to improve the working environment by using social intelligence
    • Open-endeddiscussion
Course Details
Personal Details
ACAD Professional Certificate - APC
ACAD Training & Consulting uses the power of its network to bring about positive, tangible change. We champion the training courses profession and the interests of individuals, engaged in that profession, for the benefit of all. ACAD Professional Certificates are designed for those who are enthusiastic to challenge themselves to reach the extra mile. Participants who fully attend an APC course and successfully pass the exam on the last training day, will receive an ACAD Professional Certificate (APC). APC are regionally recognized and can be esteemed when applying for more senior roles in Egypt and MENA region.

Exam Details:

Duration: 1 hour | Multiple Choice | Closed book | Pass mark: 65%

Course Schedule

Course Location and Date

08 - 10 Nov
Live Online Training
$1600
3 Sessions

Course Location and Date

14 - 16 Mar 2021
Cairo | Instructor-led
$2250
3 Sessions

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