Why Attend This Training Course?

Wherever two or more people come together, there is the possibility of conflict. This course will give participants a six-step process that they can use to manage stress to be able to modify and resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.

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What Is The Training Course Methodology?

This training course methodology depends on enabling participants to interact and exchange experiences, explore their competencies and achieve their career aspirations, using forward-thinking training arts, such as theoretical lectures and/or open discussion to exchange opinions and experiences, scenarios, innovative thinking brainstorming. Participants will receive an agenda including training material as a reference, in addition to some extra notes and booklets. 

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Who Should Attend This Training Course?

This training course is designed for all administrative leaders, managers and supervisors and their relevant level of staff in different departments.

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What Are The Training Course Objectives?

• Enrich the skills in finding and identifying causes of work stress and defining its type and causes

• Understand the five main styles of conflict resolution

• Understand the three-option method for addressing any stressful situation

• A toolbox of personal skills, including using routines, relaxation techniques, and a stress log system

• Identify the best approach to a stressful situation (Alter, Avoid, or Accept)

• Understand what lifestyle elements you can change to reduce stress

• Use strategic routines to reduce stress

• Acquire environmental and physical relaxation techniques

• Grasp better understanding on how to cope with major events without distress

• Use a stress log to identify stressors and create a plan to reduce or eliminate them

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What Is The Training Course Curriculum?

Understanding Stress: A General Overview

• Managers’ role and duties in adapting stressful situations

• Skills to achieve effective management process

• Sources of work stress and signs

• Understanding the conflict resolution process

• Collective case study

Creating a Stress-Reducing Lifestyle

• Managers duties and their role in modern organizations

• Skills to achieve effective management process

• Conflict resolution styles with the Thomas-Kilmann instrument

• Collaborating

• Competing

• Compromising

• Accommodating

• Avoiding

• Case Study 

Altering & Avoiding the Situation 

• Sources of work stress and signs

• Work stress causes, types and its influence on career efficiency

• Skills to identify and analyze pressures faced by managers

• Identify the benefits of resolution

• Methods and skills for tackling work pressures

• Stress risks in the workplace

Accepting the Situation

• Managers sicknesses & symptoms

• Effect of anxiety and stress on managers fitness and avoidance skills

• Managers fitness: Effect and Influence

• Business building a solution

• Creating criteria

• Creating a shortlist

• Choosing a solution

• Building a plan

Using Strategic Routines to Reduce Stress

• Scientific methods for protective health

• How to deal with crises and conflicts

• Administrative requirements of dealing with crises

• Prepare and train the crisis team

• Prior assignments of authorities

• Communication planning during a crisis

• Environmental Relaxation Techniques

• Prepare and train the crisis team

• Prior assignments of authorities

• Stress and Anger Management Techniques

• The Agreement Frame

• Asking Open Questions

ACAD Professional Certificate - APC

ACAD Training & Consulting uses the power of its network to bring about positive, tangible change. We champion the training courses profession and the interests of individuals, engaged in that profession, for the benefit of all. ACAD Professional Certificates are designed for those who are enthusiastic to challenge themselves to reach the extra mile. Participants who fully attend an APC course and successfully pass the exam on the last training day, will receive an ACAD Professional Certificate (APC). APC are regionally recognized and can be esteemed when applying for more senior roles in Egypt and MENA region.

Exam Details:
Duration: 1 hour | Multiple Choice | Closed book | Pass mark: 65%