What is total quality management (TQM)? Total quality management (TQM) is a customer-oriented process that aims for continuous improvement of business operations. It ensures that all employees and their work align to common goals of improving product or service quality, showing continuous enhancement and improvement through continuous feedback. Strong support and commitment from the management is a key factor and principle that could influence the success of implementing a TQM system in the organization. Further, employee involvement in the process and effective, transparent communication help successfully establish and manage the TQM system. The entire TQM system implementation process is divided into phases, namely the planning phase, doing phase, checking phase and acting phase. Successful implementation of a TQM system will be possible only by training employees involved in it. This training course will empower you with a complete and detailed understanding and knowledge of total quality management. Since total quality management is a known concept recognized and practiced by all departments and organizations.
What Is The Training Course Methodology?
This training course methodology depends on enabling participants to interact and exchange experiences, explore their competencies and achieve their career aspirations, using forward-thinking training arts, such as theoretical lectures and/or open discussion to exchange opinions and experiences, scenarios, innovative thinking brainstorming. Participants will receive an agenda including training material as a reference, in addition to some extra notes and booklets.
Who Should Attend This Training Course?
This training course is for all executive and middle management occupants in all public institutions, as well as private organizations, who are willing to be exposed the most up-to-date management skills for effective productivity and better managing many tasks efficiently.
What Are The Training Course Objectives?
Discover detailed knowledge and information about total quality management
Gain the required skill, understanding and confidence to partake in and play a significant role in the implementation of a total quality management system in the organisation, in turn supporting career growth and progression
Know the necessary confidence and knowledge to train other professionals on total quality management
Acquire the skills and knowledge to contribute to organizational growth and development by delivering better quality, following the requirements of clients
Gain more confidence, experience and understanding to check existing processes and procedures followed within the organisation for adherence to standards set and suggesting changes, if required
Understand the required skillset and capabilities to work with advanced tools and concepts to set up total quality management systems within the organization
Comprehend new experiences to work in any organization or industry in quality management related roles, thereby increasing avenues for career growth and progression
What Is The Training Course Curriculum?
Overview of Total Quality Management
Critical success factors
Questions and answers
Principles of Total Quality Management
Commitment from management
Strategic and systematic approach
Fact-based decision making
Phases of Total Quality Management
Case study (I)
Tools for Total Quality Management
PDCA (Plan–do–check–act) cycle
Product design control
Statistical process control
Case study (II)
Elements of Total Quality Management
Benefits of Total Quality Management
Increased awareness of quality culture organisation-wide
Special emphasis on teamwork
Commitment towards continuous improvement
Cost and defect reduction
Increased customer satisfaction
Steps to Implement a Total Quality Management System
Identify the need for change
Clarify vision and mission with management and employees
ACAD Training & Consulting uses the power of its network to bring about positive, tangible change. We champion the training courses profession and the interests of individuals, engaged in that profession, for the benefit of all. ACAD Professional Certificates are designed for those who are enthusiastic to challenge themselves to reach the extra mile. Participants who fully attend an APC course and successfully pass the exam on the last training day, will receive an ACAD Professional Certificate (APC). APC are regionally recognized and can be esteemed when applying for more senior roles in Egypt and MENA region.