Why Attend This Training Course?

What is total quality management (TQM)? Total quality management (TQM) is a customer-oriented process that aims for continuous improvement of business operations. It ensures that all employees and their work align to common goals of improving product or service quality, showing continuous enhancement and improvement through continuous feedback. Strong support and commitment from the management is a key factor and principle that could influence the success of implementing a TQM system in the organization. Further, employee involvement in the process and effective, transparent communication help successfully establish and manage the TQM system. The entire TQM system implementation process is divided into phases, namely the planning phase, doing phase, checking phase and acting phase. Successful implementation of a TQM system will be possible only by training employees involved in it. This training course will empower you with a complete and detailed understanding and knowledge of total quality management. Since total quality management is a known concept recognized and practiced by all departments and organizations.

What Is The Training Course Methodology?

This training course methodology depends on enabling participants to interact and exchange experiences, explore their competencies and achieve their career aspirations, using forward-thinking training arts, such as theoretical lectures and/or open discussion to exchange opinions and experiences, scenarios, innovative thinking brainstorming. Participants will receive an agenda including training material as a reference, in addition to some extra notes and booklets. 

Who Should Attend This Training Course?

This training course is for all executive and middle management occupants in all public institutions, as well as private organizations, who are willing to be exposed the most up-to-date management skills for effective productivity and better managing many tasks efficiently.

What Are The Training Course Objectives?

• Discover detailed knowledge and information about total quality management

• Gain the required skill, understanding and confidence to partake in and play a significant role in the implementation of a total quality management system in the organisation, in turn supporting career growth and progression

• Know the necessary confidence and knowledge to train other professionals on total quality management

• Acquire the skills and knowledge to contribute to organizational growth and development by delivering better quality, following the requirements of clients

• Gain more confidence, experience and understanding to check existing processes and procedures followed within the organisation for adherence to standards set and suggesting changes, if required

• Understand the required skillset and capabilities to work with advanced tools and concepts to set up total quality management systems within the organization

• Comprehend new experiences to work in any organization or industry in quality management related roles, thereby increasing avenues for career growth and progression

What Is The Training Course Curriculum?

Overview of Total Quality Management

• Definition

• History

• Critical success factors

• Questions and answers

Principles of Total Quality Management

• Commitment from management

• Employee empowerment

• Continuous improvement

• Customer focus

• Process-centered

• Integrated system

• Strategic and systematic approach

• Fact-based decision making

• Effective communication

Phases of Total Quality Management 

• Planning phase

• Doing phase

• Checking phase

• Acting phase

• Case study (I)

Tools for Total Quality Management

• Benchmarking

• Failure analysis

• PDCA (Plan–do–check–act) cycle

• Process management

• Product design control

• Statistical process control

• Case study (II)

Elements of Total Quality Management

• Ethics

• Integrity

• Trust

• Training

• Teamwork

• Leadership

• Recognition

• Communication

Benefits of Total Quality Management

• Increased awareness of quality culture organisation-wide

• Special emphasis on teamwork

• Commitment towards continuous improvement

• Cost and defect reduction

• Increased customer satisfaction

Steps to Implement a Total Quality Management System

• Identify the need for change

• Clarify vision and mission with management and employees

• Survey key customer groups

• Identify critical success factors (CSFs)

• Map major processes/sub-processes

• Train and re-train employees

• Develop improvement plan

• Measure and report