Professional Call Center Training

5/49

Code Date Venue Fees Registration
5/49 11 - 15 Nov Istanbul 2250 USD Register Now
5/49 02 - 06 Dec Dubai 2250 USD Register Now
5/49 24 - 28 Mar 2019 Cairo 1600 USD Register Now

Introduction
A well-trained Call Center is the heart of any operation. Call center employees who know how to handle the great variety of situations that present themselves with skill and professionalism will be an asset to the organization as well as being able to profit themselves in terms of salaries and performance bonuses. Call Center Training will allow the employee to enter their work area with confidence that they are equipped to answer questions and overcome objections and ultimately close the deal. 

Course Objectives
  • Define and understand call center strategies
  • Identify different types of buying motivations
  • Create SMART Goals
  • Familiarize myself with strategies that sharpen effective communication
  • Use proper phone etiquette
  • Set benchmarks 

Course Modules
Module 1 The Basics (I) Defining Buying Motives
Module 2 The Basics (II) Getting Beyond the Gate Keeper
Module 3 Phone Etiquette
Module 4 Tools and Kits
Module 5 Speaking Like a S.T.A.R.
Module 6 Types of Questions
Module 7 Benchmarking
Module 8 Goal Setting
Module 9 Key Steps: Six Success Factors
Module 10 Closing
Module 11 Listen to Your Customers

Target Audience
  • New Call Center Professionals
  • Seasoned New Call Center Professionals
  • Multi-Functioned Call Center Professionals
Course Details
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