Customer Success Management

Code : MS018
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Why Attend This Training Course?
It is general knowledge that every business needs an efficient sales and marketing team to be successful. But in a world where customers have multiple options to choose from, sales and marketing teams are no longer enough to maintain growth. Businesses can no longer rely on annual contracts to get customers. They must engage customers at every chance they get. Now, they look towards a customer success specialist. Read on to learn about Customer Success and how to become an expert in the field.

What Is The Training Course Methodology?
This training course methodology depends on enabling participants to interact and exchange experiences, explore their competencies and achieve their career aspirations, using forward-thinking training arts, such as theoretical lectures and/or open discussion to exchange opinions and experiences, scenarios, innovative thinking brainstorming. Participants will receive an agenda including training material as a reference, in addition to some extra notes and booklets. 

Who Should Attend This Training Course?
This training course is designed for Sales professionals, sales managers, entrepreneurs or small business owners who want to boost their sales and improve their selling skills, as well as Salespeople and account managers who are handling large business accounts.

What Are The Training Course Objectives?
  • Map a customer journey and experience for target customer groups
  • Outline the top-line approach to effective CX design
  • Identify key components and methods of building successful customer relationships
  • Identify technological opportunities to achieve the aspirational experience, focused on the application of CRM technology

What Is The Training Course Curriculum?
Module 01: Introduction to Customer Service

Module 02: What’s Different about Good Customer Service?

Module 03: Introduction to Customer Relationship Management (CRM)

Module 04: CRM Fundamentals

Module 05: CRM Strategies

Module 06: Data Analysis in CRM

Module 07: CRM Databases

Module 08: Deepening Customer Relationship

Module 09: Handling Customer Complaints

Module 10: Future of CRM

Module 11: Customer Service Communication Strategies

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Course Details
Personal Details
ACAD Professional Certificate - APC
ACAD Training & Consulting uses the power of its network to bring about positive, tangible change. We champion the training courses profession and the interests of individuals, engaged in that profession, for the benefit of all. ACAD Professional Certificates are designed for those who are enthusiastic to challenge themselves to reach the extra mile. Participants who fully attend an APC course and successfully pass the exam on the last training day, will receive an ACAD Professional Certificate (APC). APC are regionally recognized and can be esteemed when applying for more senior roles in Egypt and MENA region.

Exam Details:

Duration: 1 hour | Multiple Choice | Closed book | Pass mark: 65%

Course Schedule

05 - 09 May
10:00 AM To 3:00 PM
Cairo, Egypt
25 - 29 Aug
10:00 AM To 3:00 PM
Cairo, Egypt
08 - 12 Dec
10:00 AM To 3:00 PM
Cairo, Egypt

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