Wherever two or more people come together, there is the possibility of conflict. This course will give participants a six-step process that they can use to manage stress to be able to modify and resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.
What Is The Training Course Methodology?
This training course methodology depends on enabling participants to interact and exchange experiences, explore their competencies and achieve their career aspirations, using forward-thinking training arts, such as theoretical lectures and/or open discussion to exchange opinions and experiences, scenarios, innovative thinking brainstorming. Participants will receive an agenda including training material as a reference, in addition to some extra notes and booklets.
Who Should Attend This Training Course?
This training course is designed for all administrative leaders, managers and supervisors and their relevant level of staff in different departments.
What Are The Training Course Objectives?
Enrich the skills in finding and identifying causes of work stress and defining its type and causes
Comprehend the modern concepts of leadership and management, which enable participants to meet the challenges and obstacles and to overcome the hazards involved
Acquire the positive thinking techniques and how to get rid of the negativities and anxiety
Fully grasp the occupational and professional skills to work as a team
Understand the importance of collective performance as the basis for success
What Are The Training Course Curriculum?
Basic Concepts in Engineering Management
Comprehensive perspective of administrative work and effective supervision
Fundamentals of planning
Monitoring and evaluating
Case study (I)
Employee performance evaluation
Monetary supervision of performance and productivity
Financial accountability for the supervisory functions
Case study (II)
Human Behavior and Supervisory Skills
Development and resistance to change
Management committees, meetings and time management
Concepts and means of communication and dealing with others
Teamwork management, resolution of conflicts at work and conflict management
Case study (III)
Skills Preparation and Reporting
Diagnose, analyze and solve work problems
Make decisions from an innovative perspective or approach