Operational Supervisory Skills

Code : 1/26

Why Attend This Training Course?

Administering others can be a tough duty; between managing one’s own time and projects, helping the team members to solve problems and complete assigned tasks, and helping other supervisors, one’s day can be filled up before in a blink of an eye. This training program will help supervisors become more efficient and raise competency. Participants will also become more proficient with delegating, managing time, setting goals and expectations, providing feedback, resolving conflict, and administering discipline.

What Is The Training Course Methodology?

This training course methodology depends on enabling participants to interact and exchange experiences, explore their competencies and achieve their career aspirations, using forward-thinking training arts, such as theoretical lectures and/or open discussion to exchange opinions and experiences, scenarios, innovative thinking brainstorming. Participants will receive an agenda including training material as a reference, in addition to some extra notes and booklets. 

Who Should Attend This Training Course?

This training course is designed for all managers in various administrative, supervisory, and managerial positions, as well as head of departments and team leaders candidates in all organizations.

What Is The Training Course Objectives?

  • Define requirements for particular tasks
  • Set expectations for your staff
  • Ability to set SMART goals for yourself and your staff
  • Assign work and delegate appropriately
  • Provide effective, appropriate feedback to your staff
  • Manage your time more efficiently
  • Help your team resolve conflicts
  • Understand how to manage effectively in particular situations
  • Understand what a new supervisor needs to do to get started on the right path

What Is The Training Course Curriculum?

Setting Expectations: A General Overview
  • Defining the requirements
  • Identifying opportunities for improvement and growth
  • Setting verbal expectations
  • Putting expectations in writing
  • Understanding cascading goals
  • The smart way
  • The three p’s
  • Helping others set goals
  • Assigning work
  • General principles
  • The dictatorial approach
  • The apple-picking approach
  • The collaborative approach
Degrees of Delegation
  • The 3 types of supervision
    • Level one: complete supervision
    • Level two: partial supervision
    • Level three: complete independence
  • Implementing delegation
  • Deciding to delegate
  • To whom should you delegate?
  • Providing instructions
  • Monitoring the results
  • Troubleshooting delegation
Providing Feedback
  • Characteristics of good feedback
  • Informal feedback
  • Formal feedback
  • Feedback delivery tools
  • Managing time
  • The 80/20 rule
  • Prioritizing with the urgent-important matrix
  • Using a productivity journal
  • Using routines and rituals to simplify your workday
Resolving Conflict
  • Using a conflict resolution process
  • Maintaining fairness
  • Seeking help from within the team
  • Seeking help from outside the team
  • Tips for special situations
  • What to do if you’ve been promoted from within the team
  • What to do if you’re leading a brand new team
  • What to do if you’re taking on an established team
  • A survival guide for the new supervisor
  • Ask the right questions of the right people

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