Professional Call Center Training

Code : MS009
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Why Attend This Training Course?
A well-trained Call Center is the heart of any operation. Call center employees who know how to handle the great variety of situations that present themselves with skill and professionalism will be an asset to the organization as well as being able to profit themselves in terms of salaries and performance bonuses. Call Center Training will allow the employee to enter their work area with confidence that they are equipped to answer questions and overcome objections and ultimately close the deal. 

What Is The Training Course Methodology?
This training course methodology depends on enabling participants to interact and exchange experiences, explore their competencies and achieve their career aspirations, using forward-thinking training arts, such as theoretical lectures and/or open discussion to exchange opinions and experiences, scenarios, innovative thinking brainstorming. Participants will receive an agenda including training material as a reference, in addition to some extra notes and booklets. 

Who Should Attend This Training Course?
  • Individuals in managing roles with responsibility for revenue targets
  • Anyone in a marketing role who has adequate experience but no relevant or formal qualification
  • Team leaders responsible for sales targets

What Are The Training Course Objectives?
  • Define and understand call center strategies
  • Identify different types of buying motivations
  • Create SMART Goals
  • Familiarize myself with strategies that sharpen effective communication
  • Use proper phone etiquette
  • Set benchmarks

What Is The Training Course Curriculum?
Module 1 The Basics (I) Defining Buying Motives
Module 2 The Basics (II) Getting Beyond the Gate Keeper
Module 3 Phone Etiquette
Module 4 Tools and Kits
Module 5 Speaking Like a S.T.A.R.
Module 6 Types of Questions
Module 7 Benchmarking
Module 8 Goal Setting
Module 9 Key Steps: Six Success Factors
Module 10 Closing
Module 11 Listen to Your Customers

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Course Details
Personal Details
ACAD Professional Certificate - APC
ACAD Training & Consulting uses the power of its network to bring about positive, tangible change. We champion the training courses profession and the interests of individuals, engaged in that profession, for the benefit of all. ACAD Professional Certificates are designed for those who are enthusiastic to challenge themselves to reach the extra mile. Participants who fully attend an APC course and successfully pass the exam on the last training day, will receive an ACAD Professional Certificate (APC). APC are regionally recognized and can be esteemed when applying for more senior roles in Egypt and MENA region.

Exam Details:

Duration: 1 hour | Multiple Choice | Closed book | Pass mark: 65%

Course Schedule

13 - 17 Mar
10:00 AM To 3:00 PM
Cairo | Face-to-face
5 Sessions
17 - 21 Jul
10:00 AM To 3:00 PM
Live Online Training
5 Sessions
04 - 08 Dec
10:00 AM To 3:00 PM
Cairo | Face-to-face
5 Sessions

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