Public Service Excellence & Innovation

Code : 1/102

Why Attend This Training Course?

An increasing number of governments envisage using approaches to innovate and co-create public policy interventions with professionals, the private sector, civil society representatives, third sector organizations and citizens. Stakeholders are called upon to play a responsible, active and constructive role in shaping decisions. They are no longer considered merely passive receivers at the end of the regulatory, administrative and public service delivery chain. Public Service Innovation (PSI) Labs and design centers are being established in various parts of the globe – both in industrialized and emerging economies – to foster innovation, spin off initiatives in different public institutions and levels of governments, and train civil servants in the application of design thinking approaches. This training course will introduce you to the latest concepts and practices around innovation, and give you the essential tools, techniques, and hints and tips that are crucial for starting or managing an innovation journey.

What Is The Training Course Methodology?

This training course methodology depends on enabling participants to interact and exchange experiences, explore their competencies and achieve their career aspirations, using forward-thinking training arts, such as theoretical lectures and/or open discussion to exchange opinions and experiences, scenarios, innovative thinking brainstorming. Participants will receive an agenda including training material as a reference, in addition to some extra notes and booklets. 

Who Should Attend This Training Course?

This training course is designed for all administrators, executives and head of departments in various disciplines, and the occupants of the administrative roles in private and public organizations.

What Is The Training Course Objectives?

  • Learn the latest methods of supervision of public services
  • Provide the necessary skills for performance development of public services and all related activities
  • A structured approach that helps generate new ideas reflected from the performance development of public services
  • Identify development objectives for the activities of public services
  • Identify indicators and driving forces to measure and assess the achievement of these objectives
  • Develop programs and work plans for improvement and development

What Is The Training Course Curriculum?

Identify Development Goals of the Public Service Activities
  • Acknowledge indicators for measuring and evaluating the achievement of the objectives
  • Identify driving forces for the development of performance
  • Develop work plans and programs of improvement and development
  • Case study (I)
Duties of Supervisors in the Management of Public Services
  • Contractors Agreements
  • How to supervise the work of contractors
  • Behavioral skills of workers
  • Work planning in public services
  • Organization of personnel for administrative services
  • Social Techniques, goal setting and action planning
  • Case study (II)
Identify Business and Operational Needs of the Organization
  • Performance targets development plan on the public service activities
  • Supervision of office furniture, landscaping, and general maintenance
  • Supervision skills in the field of nutrition
  • Role of the General Services Administrator in regulating the movement and means of transportation for workers
Budgets Preparation and Management for Public Services
  • Indicators for measuring and evaluating the achievement of objectives
  • Types of Performance standards
  • Tools for performance indicators
  • Multiplicity of performance indicators to measure a single/specific goal
  • Open-ended discussion

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