Skills Development of Top Management's Assistants

Code : PRM003
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Course Objectives

  • Provide participants with the assets and modern concepts of the private secretary work areas
  • Communication skills and methods of achieving its effectiveness
  • Handling work problems and their confrontation skills 

Course Modules

Concept and Nature of Private Secretary

  • Private secretary duties and responsibilities
  • Effective secretary behaviors, their role in realizing work and performance efficacy 

Differences of Individuals

  • Human’s motives and needs
  • Human’s motivation methods and realizing efficiency and success
  • Case study (I)

 Administrative Communications

  • Nature of communication process
  • Attributes and elements of the effective communications
  • Communication means

Skills of Dealing with Others

  • Means of achieving effective communication
  • Type of the effective boss and his effect
  • Know your boss type from work
  • How to be effective with your bosses

Listening Skills

  • Arts of effective listening
  • Role of the private secretary in handling confrontation situations
  • Case study (II)

Skills of Organizing Meeting and Official Dates

  • Handling incoming and outgoing mail and showing to bosses
  • Arranging and maintaining information
  • Methods of categorization and indexing
  • Methods and filling skills
  • Innovative thinking and generating ideas
Course Details
Personal Details
ACAD Professional Certificate - APC
ACAD Training & Consulting uses the power of its network to bring about positive, tangible change. We champion the training courses profession and the interests of individuals, engaged in that profession, for the benefit of all. ACAD Professional Certificates are designed for those who are enthusiastic to challenge themselves to reach the extra mile. Participants who fully attend an APC course and successfully pass the exam on the last training day, will receive an ACAD Professional Certificate (APC). APC are regionally recognized and can be esteemed when applying for more senior roles in Egypt and MENA region.

Exam Details:

Duration: 1 hour | Multiple Choice | Closed book | Pass mark: 65%

Course Schedule

21 - 24 Feb
10:00 AM To 3:00 PM
Cairo | Instructor-led
4 Sessions
25 - 28 Jul
10:00 AM To 3:00 PM
Cairo | Instructor-led
4 Sessions
24 - 27 Oct
10:00 AM To 3:00 PM
Cairo | Instructor-led
4 Sessions

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