Why Attend This Training Course?
Wherever two or more people come together, there is the possibility of conflict. This course will give participants a six-step process that they can use to manage stress to be able to modify and resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.
What Is The Training Course Methodology?
This training course methodology depends on enabling participants to interact and exchange experiences, explore their competencies and achieve their career aspirations, using forward-thinking training arts, such as theoretical lectures and/or open discussion to exchange opinions and experiences, scenarios, innovative thinking brainstorming. Participants will receive an agenda including training material as a reference, in addition to some extra notes and booklets.
Who Should Attend This Training Course?
This training course is designed for all administrative leaders, managers and supervisors and their relevant level of staff in different departments.
What Are The Training Course Objectives?
Enrich the skills in finding and identifying causes of work stress and defining its type and causes
Understand the five main styles of conflict resolution
Understand the three-option method for addressing any stressful situation
A toolbox of personal skills, including using routines, relaxation techniques, and a stress log system
Identify the best approach to a stressful situation (Alter, Avoid, or Accept)
Understand what lifestyle elements you can change to reduce stress
Use strategic routines to reduce stress
Acquire environmental and physical relaxation techniques
Grasp better understanding on how to cope with major events without distress
Use a stress log to identify stressors and create a plan to reduce or eliminate them
What Is The Training Course Curriculum?
Understanding Stress: A General Overview
Managers’ role and duties in adapting stressful situations
Skills to achieve effective management process
Sources of work stress and signs
Understanding the conflict resolution process
Collective case study
Creating a Stress-Reducing Lifestyle
Managers duties and their role in modern organizations
Skills to achieve effective management process
Conflict resolution styles with the Thomas-Kilmann instrument
Collaborating
Competing
Compromising
Accommodating
Avoiding
Case Study
Altering & Avoiding the Situation
Sources of work stress and signs
Work stress causes, types and its influence on career efficiency
Skills to identify and analyze pressures faced by managers
Identify the benefits of resolution
Methods and skills for tackling work pressures
Stress risks in the workplace
Accepting the Situation
Managers sicknesses & symptoms
Effect of anxiety and stress on managers fitness and avoidance skills
Managers fitness: Effect and Influence
Business building a solution
Creating criteria
Creating a shortlist
Choosing a solution
Building a plan
Using Strategic Routines to Reduce Stress
Scientific methods for protective health
How to deal with crises and conflicts
Administrative requirements of dealing with crises
Prepare and train the crisis team
Prior assignments of authorities
Communication planning during a crisis
Environmental Relaxation Techniques
Prepare and train the crisis team
Prior assignments of authorities
Stress and Anger Management Techniques
The Agreement Frame
Asking Open Questions
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