Stress & Conflict Management

Code : 1/5

Why Attend This Training Course?

Wherever two or more people come together, there is the possibility of conflict. This course will give participants a six-step process that they can use to manage stress to be able to modify and resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.

What Is The Training Course Methodology?

This training course methodology depends on enabling participants to interact and exchange experiences, explore their competencies and achieve their career aspirations, using forward-thinking training arts, such as theoretical lectures and/or open discussion to exchange opinions and experiences, scenarios, innovative thinking brainstorming. Participants will receive an agenda including training material as a reference, in addition to some extra notes and booklets. 

Who Should Attend This Training Course?

This training course is designed for all administrative leaders, managers and supervisors and their relevant level of staff in different departments.

What Is The Training Course Objectives?

  • Enrich the skills in finding and identifying causes of work stress and defining its type and causes
  • Understand the five main styles of conflict resolution
  • Understand the three-option method for addressing any stressful situation, as well as a toolbox of personal skills, including using routines, relaxation techniques, and a stress log system
  • Identify the best approach to a stressful situation (Alter, Avoid, or Accept)
  • Understand what lifestyle elements you can change to reduce stress
  • Use strategic routines to reduce stress
  • Acquire environmental and physical relaxation techniques
  • Grasp better understanding on how to cope with major events without distress
  • Use a stress log to identify stressors and create a plan to reduce or eliminate them

What Is The Training Course Curriculum?

Understanding Stress: A General Overview
  • Managers’ role and duties in adapting stressful situations
  • Skills to achieve effective management process
  • Sources of work stress and signs
  • Understanding the conflict resolution process
  • Collective case study
Creating a Stress-Reducing Lifestyle
  • Managers duties and their role in modern organizations
  • Skills to achieve effective management process
  • Conflict resolution styles with the Thomas-Kilmann instrument
  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding
  • Case Study 
Altering & Avoiding the Situation 
  • Sources of work stress and signs
  • Work stress causes, types and its influence on career efficiency
  • Skills to identify and analyze pressures faced by managers
  • Identify the benefits of resolution
  • Methods and skills for tackling work pressures
  • Stress risks in the workplace
Accepting the Situation
  • Managers sicknesses & symptoms
  • Effect of anxiety and stress on managers fitness and avoidance skills
  • Managers fitness: Effect and Influence
  • Business building a solution
  • Creating criteria
  • Creating a shortlist
  • Choosing a solution
  • Building a plan
Using Strategic Routines to Reduce Stress
  • Scientific methods for protective health
  • How to deal with crises and conflicts
  • Administrative requirements of dealing with crises
  • Prepare and train the crisis team
  • Prior assignments of authorities
  • Communication planning during a crisis
  • Environmental Relaxation Techniques
  • Prepare and train the crisis team
  • Prior assignments of authorities
  • Stress and Anger Management Techniques
  • The Agreement Frame
  • Asking Open Questions

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