Contemporary Supervisory Skills


Code Date Venue Fees Registration
1/56 03 - 07 Feb Cairo 1600 USD Register Now
1/56 10 - 21 Mar Kuala Lumpur 3950 USD Register Now
1/56 07 - 18 Apr Dubai 3950 USD Register Now
1/56 09 - 20 Jun Cairo 2950 USD Register Now
1/56 18 - 29 Aug Cairo 2950 USD Register Now
1/56 18 - 29 Aug Dubai 3950 USD Register Now
1/56 06 - 17 Oct Dubai 3950 USD Register Now
1/56 01 - 12 Dec Cairo 2950 USD Register Now

Administering others can be a tough duty; between managing one’s own time and projects, helping the team members to solve problems and complete assigned tasks, and helping other supervisors, one’s day can be filled up before in a blink of an eye. This training program will help supervisors become more efficient and raise competency. Participants will also become more proficient with delegating, managing time, setting goals and expectations, providing feedback, resolving conflict, and administering discipline.

Course Objectives
  • Define requirements for particular tasks
  • Set expectations for your staff
  • Set SMART goals for yourself
  • Help your staff set SMART goals
  • Assign work and delegate appropriately
  • Provide effective, appropriate feedback to your staff
  • Manage your time more efficiently
  • Help your team resolve conflicts
  • Understand how to manage effectively in particular situations
  • Understand what a new supervisor needs to do to get started 
    on the right path 

Course Modules
Module 1 Setting Expectations
  • Defining the requirements
  • Identifying opportunities for improvement and growth
  • Setting verbal expectations
  • Putting expectations in writing
 Module 2 Setting Goals 
  • Understanding cascading goals
  • The smart way
  • The three p’s
  • Helping others set goals
 Module 3 Assigning Work
  • General principles
  • The dictatorial approach
  • The apple-picking approach
  • The collaborative approach
 Module 4 Degrees of Delegation 
  • Level one: complete supervision
  • Level two: partial supervision
  • Level three: complete independence
 Module 5 Implementing Delegation
  • Deciding to delegate
  • To whom should you delegate?
  • Providing instructions
  • Monitoring the results
  • Troubleshooting delegation
 Module 6 Providing Feedback
  • Characteristics of good feedback
  • Informal feedback
  • Formal feedback
  • Feedback delivery tools
 Module 7 Managing Your Time
  • The 80/20 rule
  • Prioritizing with the urgent-important matrix
  • Using a productivity journal
  • Using routines and rituals to simplify your workday
 Module 8 Resolving Conflict
  • Using a conflict resolution process
  • Maintaining fairness
  • Seeking help from within the team
  • Seeking help from outside the team
  • Brainstorming
 Module 9 Tips for Special Situations
  • What to do if you’ve been promoted from within the team
  • What to do if you’re leading a brand new team
  • What to do if you’re taking on an established team
 Module 10 A Survival Guide for the New Supervisor 
  • Ask the right questions of the right people
  • Keep learning
  • Open discussion

Target Audience
Supervisory positions occupants of heads of departments and candidates of these posts in the various organizations

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